Your Privacy Is Our Priority

565bd Privacy Policy

How your personal information is collected, used, and kept secure — 565bd's complete privacy policy is described in detail here.

Introduction and Scope

Last Updated: January 2026

565bd ("we", "us", or "the platform") is a trusted online gaming service in Bangladesh. This privacy policy describes how 565bd collects, uses, stores, and discloses your personal information. When you use the 565bd website (https://565bd.cam), mobile platform, or related services, you are considered to have accepted the terms described in this privacy policy.

This policy applies to all registered members, visitors, and users of 565bd's services. If you disagree with any part of this policy, please refrain from using our services and contact our support team for assistance.

Important Notice: 565bd provides services only to individuals aged 21 or above. No information is collected or stored from minors. If a minor has registered on our platform, the relevant account and all associated data will be deleted immediately.

What Information We Collect

565bd collects various types of information that are necessary to provide proper services, ensure security, and meet legal obligations. The different categories of information collected are described below.

Identity Information

Personal identifying information collected from you at the time of registration:

  • Full name (in Bengali or English)
  • Date of birth (for age verification)
  • National ID card or passport information
  • Valid email address
  • Mobile number (for bKash, Nagad, or Rocket verification)
  • Current address

Financial Information

Financial information required for processing transactions:

  • bKash, Nagad, or Rocket account number
  • Transaction amount and date
  • Deposit and withdrawal history
  • Bonus and promotion usage records
  • Wallet balance information

Usage Information

Information automatically collected while using the platform:

  • IP address
  • Browser and device type
  • Login and logout times
  • Page visit history
  • Gaming session information
  • Cookie and tracking data

Communication Information

Information collected through customer support:

  • Live chat message records
  • Email content
  • Complaint and appeal information
  • Account verification documents

Purpose of Information Use

565bd uses collected information for specific and legitimate purposes. We never use your information for unauthorized or irrelevant purposes. The main reasons for using your information are listed below:

Account Management We use personal information to handle your registration, login, identity verification, and account security.
Financial Transaction Processing To complete deposit and withdrawal transactions via bKash, Nagad, and Rocket, and to verify bonus eligibility.
Customer Support Our 24/7 support team uses your information to provide fast and effective resolutions to your questions, complaints, or issues.
Fraud and Abuse Prevention To detect suspicious activity, prevent misuse, and maintain the security of all users on the platform.
Ensuring Responsible Gaming To identify excessive gaming behaviour and provide self-exclusion options where needed.
Meeting Legal Obligations To maintain records and provide information to relevant authorities in accordance with applicable laws and regulations.
Service Improvement and Personalisation To provide game recommendations and relevant promotional offers based on your preferences.

Data Storage and Security Measures

565bd places the highest importance on protecting your personal information. We have implemented industry-standard technical and organisational measures that protect your information from unauthorised access, modification, disclosure, or destruction.

SSL Encryption

Our entire platform is secured with SSL/TLS encryption. All data transmitted between your browser and our servers is encrypted.

Firewall Protection

Advanced firewalls and intrusion detection systems continuously protect our servers from cyber attacks.

Access Control

Through strict access control policies, only authorised personnel can access the information they need.

Data Retention Period

565bd retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period in accordance with applicable regulations due to legal obligations. After that, the information is securely deleted or anonymised.

Password Security Tip: For the security of your account, use a strong password, do not share it with anyone, and change it regularly. If you have any issues, contact us via live chat.

Sharing Information with Third Parties

565bd does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

  • Payment Service Providers: The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the service providers. This information is used under strict confidentiality agreements.
  • Technology Providers: Technology partners required for operating gaming software and the platform — such as game providers like Pragmatic Play, Spribe, JILI, or PG Soft — receive only the information necessary to manage gaming sessions.
  • Legal Authorities: Information may be provided to relevant authorities in the case of a court order, regulatory requirement, or government investigation.
  • Fraud Prevention Services: Third-party services specialising in money laundering and fraud detection may be used, and they operate under their own privacy policies.
  • Business Succession: In the event of a full or partial transfer of 565bd's business, the acquiring party will be bound to comply with this privacy policy.

Outside of the circumstances listed above, 565bd does not share your information with any other third party.

Cookies and Tracking Technologies

The 565bd website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform function properly.

Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and saving language preferences. Without them, the service does not function correctly.

Functional Cookies

These cookies are stored to improve your personal preferences, gaming settings, and service experience.

Analytics Cookies

Used to analyse service usage and monitor platform performance. This information is collected in aggregate and does not identify individuals.

Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause issues with using the service.

Your Rights

Every registered member of 565bd retains the following rights regarding their personal information. Contact our support team to exercise these rights.

Access Right You may request a copy of the personal information 565bd holds about you at any time.
Right to Rectification If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Erasure In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Restrict Processing If you object to the processing of your information or have questions about its accuracy, you may request that processing be restricted in specific cases.
Right to Object to Marketing If you do not wish to receive promotional communications, you may withdraw your consent at any time by contacting us.
Right to Data Portability You may request that the information you have provided about yourself be delivered in a structured, machine-readable format.
To exercise the above rights, contact our support team via live chat or email ([email protected]). We will process your request as quickly as possible — generally within 30 business days.

Protection of Minors

565bd provides services only to individuals aged 21 or above. We do not intentionally collect or store any personal information from minors. Access by minors is restricted through date-of-birth verification at the time of registration.

If a parent or guardian believes their child has registered on 565bd, please notify our support team immediately. We will delete the relevant account and all associated data without delay.

Policy Changes and Updates

565bd may update this privacy policy from time to time. Amendments may be made due to changes in services, legal requirements, or technological developments.

For significant changes, we will send a notification to your registered email address or post a prominent notice on the website. Continued use of the platform after an update will be considered acceptance of the revised policy.

The date of the most recent update to the policy is displayed at the top of the page. We recommend that you review this page regularly to stay informed about the latest changes.

Contact and Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will process your request promptly.

Live Chat Support

Our live chat service is available in Bengali 24 hours a day, 7 days a week. This is the fastest channel for urgent privacy-related matters.

Email Contact

For detailed requests or to attach documents, you can contact us by email:
[email protected]

Complaints Process: After receiving your privacy-related complaint, we will provide an initial response within 5 business days and aim to deliver a full resolution within 30 business days. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.

For more information, see: Terms and Conditions and Responsible Gaming.